Privacy Policy

1. Introduction

Eduvek ("Eduvek", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect information when you visit eduvek.com, create an account, purchase courses or other products, book tutoring sessions, subscribe to our newsletter, or otherwise use our services.

Eduvek is based in Ontario, Canada, and handles personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.

By using Eduvek, you agree to this Privacy Policy.

2. Information We Collect

Information You Provide

We may collect:

• Name
• Email address
• Telephone number
• Billing information
• Account credentials
• Learning preferences
• Messages sent through the platform
• Course submissions
• Reviews and testimonials
• Placement test responses, scores, and assigned level
• Lesson and session attendance records
• Course progress and certificate eligibility

Information Collected Automatically

We may collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on pages
• Referral sources
• Cookies and analytics data

3. How We Use Information

Eduvek uses information to:

• Create and manage accounts
• Deliver courses, products, and tutoring services
• Process payments
• Communicate regarding purchases and bookings
• Send newsletters and updates (where you have opted in)
• Improve platform performance
• Prevent fraud and abuse
• Comply with legal obligations
• Provide customer support
• Establish your learning level and match you to appropriate instruction
• Record attendance and verify that lessons and sessions took place
• Determine eligibility for course certificates

Compliance, Security, and Marketplace Integrity

We may process public profile details, system communication logs, and basic identity-verification elements to monitor marketplace integrity, prevent platform fraud, and audit compliance with our contractual terms. This processing is conducted to preserve platform security and prevent unauthorized commercial disintermediation, in accordance with applicable Canadian privacy law (including PIPEDA).

4. Instructor Information

Instructor profiles may include:

• Name
• Biography
• Qualifications
• Profile photograph
• Subject expertise
• Languages spoken
• Reviews and ratings

By becoming an Eduvek instructor, you consent to the publication of approved profile information.

5. Payments

Payments are processed through third-party payment processors. Eduvek does not store complete credit card information on its servers.

6. Cookies

Eduvek uses cookies and similar technologies to:

• Keep users logged in
• Remember preferences
• Improve user experience
• Measure website performance

Users may disable cookies through their browser settings, although some features may not function properly as a result.

7. Marketing Communications

Users may receive:

• Purchase confirmations
• Booking notifications
• Service updates
• Newsletters (where you have opted in)

Users may unsubscribe from marketing emails at any time.

8. Testimonials and Reviews

Reviews submitted through Eduvek may be displayed publicly. Video testimonials submitted voluntarily may be used for promotional purposes.

9. Data Security

Eduvek uses commercially reasonable security measures to protect information. However, no online system can guarantee absolute security.

10. Data Retention

We retain information only as long as necessary for service delivery, legal and tax compliance, accounting requirements, and dispute resolution. Transaction records, agreement acceptances, lesson and attendance records, and placement results are retained for as long as reasonably necessary for those purposes. You may request deletion of your information as described in Section 13, subject to records we are required to keep by law.

11. Third-Party Services

Eduvek relies on third-party service providers to operate the platform, including payment processors, hosting and database providers, email delivery services, analytics providers, and the video platform used for live lessons and group sessions. These providers maintain their own privacy practices.

Some of these providers store or process information on servers located outside Canada, including in the United States. Where information is held outside Canada it may be accessible to the courts, law enforcement, and national security authorities of that country. Eduvek takes reasonable steps to ensure that providers handling personal information on our behalf provide a comparable level of protection. You may contact us at info@eduvek.com for information about our practices in this respect.

12. Children's Privacy

Eduvek is an adults-only platform. You must be at least eighteen (18) years of age, or the age of majority in your jurisdiction if higher, to create an account or purchase any service. Eduvek is not directed to children and does not knowingly collect personal information from anyone under eighteen.

Where we become aware that an account holder is under eighteen, the account is closed and any unused balance is refunded in accordance with the Student Terms. If you believe someone under eighteen has provided us with personal information, please contact us at info@eduvek.com so we can remove it.

13. Your Rights

Subject to applicable law, users may request:

• Access to their information
• Correction of inaccurate information
• Deletion of information
• Withdrawal of consent where applicable

To exercise these rights, contact us at info@eduvek.com.

14. Changes

Eduvek may update this Privacy Policy periodically. Continued use of the platform constitutes acceptance of the revised version.

15. Contact

Questions regarding this Privacy Policy may be directed to:

Eduvek
Email: info@eduvek.com

Eduvek — Learn. Grow. Evolve.