Refund Policy

1. Overview

Eduvek offers digital courses, e-books, web apps, workshops, and live tutoring. Refund eligibility depends on the type of purchase.

Most digital products are purchased once and yours to keep, with no subscription or recurring fee. Because of the nature of digital products, specific refund rules apply, as described below.

2. Digital Products

Non-Refundable

Digital courses, e-books, downloadable materials, recordings, templates, web apps, and other educational resources become non-refundable once access has been granted. This is common practice across online learning platforms, as access cannot be returned once provided.

3. Live Tutoring

Live tutoring is purchased in blocks of hours and is governed by the Eduvek Student Terms, presented and accepted at checkout. The Student Terms set out the complete tutoring rules — the twenty-four (24) hour cancellation window, the 50/50 rule for late cancellations and no-shows, refunds of unused and unbooked hours after the initial assessment, and the six (6) month validity of purchased hours. Please refer to the Student Terms for the full tutoring cancellation and refund terms.

4. Workshops

Workshop purchases are refundable up to seven (7) days before the event.

No refund is available after that point unless Eduvek cancels the workshop, except where otherwise stated at the time of registration.

5. Eduvek Cancellation

If Eduvek cancels a workshop, a tutoring program, or a scheduled event, students may receive, at Eduvek's discretion:

• A full refund, or
• Credit toward another offering

6. Technical Issues

Verified platform failures that prevent reasonable access may qualify for course credit, rescheduling, or a partial refund, determined on a case-by-case basis. Technical issues affecting a live tutoring lesson (including instructor-side technical failure or instructor unavailability) are governed by the Eduvek Student Terms.

7. Duplicate Payments

Duplicate payments reported within thirty (30) days will be refunded after verification.

8. Refund Abuse

Eduvek reserves the right to deny refunds where there is evidence of:

• Abuse
• Fraud
• Repeated refund requests
• Unauthorized content downloading
• Excessive use before requesting a refund

This is consistent with industry practice.

9. Processing Time

Approved refunds are generally processed within five to fifteen (5–15) business days, depending on the payment provider and financial institution.

10. Contact

Refund requests may be directed to:

Eduvek
Email: info@eduvek.com

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