SUPPORT

Support.

Common questions, answered.

• How is content delivered after I buy?

  Courses, e-books, and web apps appear in your account library immediately after checkout.

• Can I get a refund?

  Digital products — courses, e-books, and web apps — generally aren't refundable once access has been granted. Live tutoring hours follow the Eduvek Student Terms (24-hour cancellation, the 50/50 rule, and unused-hour refunds after your free assessment). Full details are on the Refund Policy page (/legal/refunds).

• Do I keep access if I stop paying?

  Yes — there's no subscription. What you buy is yours to keep, forever.

• How do I sign in?

  Use the Account icon in the top-right of any page, then sign in with email or Google.

• I lost my password.

  Use the 'forgot password' link on the sign-in page. A reset email arrives within a minute.

• Do you sell on third-party platforms?

  No — every Eduvek product is sold here only.

• I can't find my receipt.

  Open Account → Orders. Every receipt is downloadable as a PDF.

• How do I contact support?

  Email info@eduvek.com or use the Contact form. Reply within one working day.