SUPPORT

Support.

Common questions, answered.

• How is content delivered after I buy?

  Courses, e-books, and web apps appear in your account library immediately after checkout.

• How do I start with a tutor?

  Take a placement test for your subject if one is offered — it's free, you do it on your own, and it helps your tutor prepare. Then book a single lesson with the tutor you like. Once that lesson has happened, you can buy hours in blocks. You can take a first lesson with as many tutors as you like.

• Can I get a refund?

  Digital products — courses, e-books, and web apps — generally aren't refundable once access has been granted. Live tutoring follows the Eduvek Student Terms (24-hour cancellation, the 50/50 rule, and refunds of unused, unbooked hours). Group course fees are not refundable once the group has formed. Full details are on the Refund Policy page (/legal/refunds).

• Do I keep access if I stop paying?

  Yes — there's no subscription. What you buy is yours to keep, forever.

• How do I sign in?

  Use the Account icon in the top-right of any page, then sign in with email or Google.

• I lost my password.

  Use the 'forgot password' link on the sign-in page. A reset email arrives within a minute.

• Do you sell on third-party platforms?

  No — every Eduvek product is sold here only.

• I can't find my receipt.

  Open Account → Orders. Every receipt is downloadable as a PDF.

• How do I contact support?

  Use the Contact form, or email us — we reply within one working day.