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1.1 Eduvek operates a curated digital learning platform that connects students with independent instructors, tutors, coaches, and educational content.

1.2 Eduvek is a marketplace and booking platform. Instructors are independent contractors who deliver their own educational services; they are not employees or agents of Eduvek.

1.3 Eduvek reviews instructor applications and may verify credentials, but does not guarantee, certify, or endorse any instructor's qualifications, teaching quality, or the educational outcomes of any lesson or course.

1.4 Your relationship is with Eduvek. You acknowledge that your relationship is with the Eduvek platform rather than with any individual instructor.

2.1 Adults only. Eduvek is an adults-only platform. You must be at least eighteen (18) years of age, or the age of majority in your jurisdiction if higher, to create an account or purchase any service. By using Eduvek you represent and warrant that you meet this requirement.

2.2 Eduvek does not knowingly provide services to minors. Where Eduvek becomes aware that an account holder is under eighteen (18), the account will be closed and any unused balance refunded in accordance with Section 11.

2.3 Accurate information. You agree to provide accurate, current, and complete information when creating an account and making purchases, and to keep that information up to date. You are responsible for keeping your email address current so that you receive lesson notifications and platform communications.

2.4 Account security. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Accounts are personal to you and may not be shared.

2.5 Identity verification. Eduvek may require reasonable identity verification where necessary to prevent fraud, protect instructors, or comply with legal obligations.

3.1 You represent and warrant that you are not located in, ordinarily resident in, or a citizen or national of any country, territory, or region subject to comprehensive economic sanctions, trade embargoes, or similar restrictions imposed by Canada, the United States, the United Kingdom, the European Union, the United Nations, or any other authority applicable to Eduvek or its payment providers.

3.2 This includes, without limitation, Cuba, Iran, North Korea, Syria, the Crimea region, the Donetsk region, and the Luhansk region, as such restrictions may be amended from time to time.

3.3 You further represent that you do not appear on, and are not owned or controlled by any party appearing on, any applicable sanctions, anti-money laundering, or restricted-party list.

3.4 Eduvek may refuse, suspend, or cancel any purchase or account where required to comply with applicable law, sanctions programs, or payment-provider requirements.

4.1 Currency. All prices are displayed and charged in U.S. Dollars (USD) unless expressly stated otherwise at checkout.

4.2 Payment processing. Payments are processed by third-party providers (including Stripe and PayPal). By purchasing, you agree to those providers' terms in addition to these Terms.

4.3 Live tutoring hours. Live tutoring is purchased in blocks of hours. Purchased hours are credited to your balance and booked against instructor availability.

4.4 Validity of purchased hours. Purchased tutoring hours are valid for six (6) months from the date of purchase. Hours not booked and used within that period expire and are no longer available for booking or refund. Lesson credit arising under Section 7 is valid for six (6) months from the date the credit is issued.

4.5 Courses and digital products. Recorded courses, workshops, e-books, and other digital products are purchased individually and grant you access as described in Section 10.

4.6 Pricing changes. Eduvek may change prices at any time. Changes do not affect purchases already completed.

4.7 Taxes. Prices may be exclusive of applicable taxes, which will be added at checkout where required.

4.8 Payment disputes and chargebacks. If you believe a charge is incorrect, you agree to contact Eduvek at info@eduvek.com to resolve the matter before initiating a chargeback or payment dispute with your bank or payment provider. Initiating a chargeback without first contacting Eduvek, or making a chargeback that Eduvek reasonably determines to be fraudulent or abusive, may result in suspension or permanent termination of your account and forfeiture of any remaining balance.

4.9 Purchases are personal to you. Purchased tutoring hours, lesson credit, and access to courses and digital products are personal to the account holder and are non-transferable. You may not sell, gift, assign, lend, share, or otherwise transfer them to any other person, including family members, friends, colleagues, or another Eduvek account. Lessons must be attended by the account holder, and course access may not be shared. Eduvek may suspend or terminate an account, without refund, where it reasonably determines that purchases or account access have been transferred or shared.

5.1 Initial assessment. Before beginning paid lessons in a subject, you will complete a complimentary initial assessment with your instructor, lasting approximately fifteen (15) minutes. This assessment is free of charge and is provided once per student per subject area. Its purpose is to establish your level and plan your lessons.

5.2 Assessment cancellation. You may cancel or reschedule a scheduled initial assessment freely up to twelve (12) hours before its start time, with no penalty.

5.3 Lesson confirmation. Scheduled lessons are confirmed by both you and your instructor through the platform, no later than forty-eight (48) hours before the scheduled start time. A mutually confirmed lesson is a committed booking.

5.4 If you do not confirm. Where you do not confirm a scheduled lesson within the confirmation window, the booking is not cancelled: your instructor's time remains reserved, and the lesson continues to be governed by the cancellation and attendance provisions in Sections 6 and 7. Failing to confirm does not release you from those provisions, and you remain responsible for either cancelling within the twenty-four (24) hour window or attending the lesson.

5.5 Time zones. Lesson times are displayed according to the time zone set on your account. You are responsible for ensuring your time zone setting is correct and for verifying your local lesson time before each session.

5.6 Attendance. You are responsible for attending your confirmed lessons at the scheduled time, and for ensuring your own internet connection, device, and audio/video equipment are working before the lesson begins.

5.7 Reporting the outcome. After each lesson, both you and your instructor confirm through the platform that the lesson took place. Confirming promptly helps ensure your records are accurate and your instructor is paid correctly. If neither party reports, Eduvek will follow up and may determine the outcome using the platform's session attendance records.

6.1 The 24-hour window. You may cancel or reschedule a confirmed lesson free of charge by giving at least twenty-four (24) hours' notice before its scheduled start time. The lesson hour returns in full to your balance and your instructor's time is freed.

6.2 Late cancellation. A cancellation or rescheduling request made less than twenty-four (24) hours before the scheduled start time is a "Late Cancellation" and is subject to Section 7.

6.3 The twenty-four (24) hour window applies to all standard tutoring lessons. The complimentary initial assessment is governed instead by the twelve (12) hour window in Section 5.2.

7.1 Where you fail to attend a scheduled lesson within the thirty (30) minute wait window, disconnect before meaningful participation occurs, or make a Late Cancellation, and your instructor was present and prepared to teach:

(a) fifty percent (50%) of the lesson value is paid to your instructor, in recognition of the time they reserved and held for you;

(b) fifty percent (50%) of the lesson value is returned to you as lesson credit, which you may use to rebook;

(c) Eduvek retains no fee on this split; and

(d) no cash refund is issued in respect of the forfeited portion.

7.2 This rule applies regardless of the reason for your absence, including illness, emergencies, or scheduling conflicts, subject only to Section 7.3. It reflects the cost of not providing twenty-four (24) hours' notice.

7.3 Technical-failure exception. The 50/50 rule applies without exception to personal circumstances. The sole exception is a technical failure, as follows:

(i) Eduvek platform failure — automatic. Where a lesson cannot proceed because of an outage or failure of Eduvek's platform or video service, your lesson hour is restored in full at no cost. No evidence is required and neither party is penalised.

(ii) Your own technical failure — waiver on evidence. Where you are prevented from attending by a technical failure on your side (such as loss of internet connectivity, a power outage, or device failure), you may request that the 50/50 forfeiture be waived. Your request must be submitted within twenty-four (24) hours of the lesson's scheduled end time and supported by reasonable verifiable evidence, such as an outage notice from your internet or power provider. Requests are reviewed and granted at Eduvek's reasonable discretion. Where approved, your lesson hour is restored in full.

7.4 Eduvek maintains attendance records for each session, including participant join times and duration, and may rely on those records when reviewing any request under this Section.

7.5 Late arrival. Where you arrive late but within the thirty (30) minute window, your instructor may proceed with the lesson but is only required to teach until the end of the originally scheduled time.

8.1 If your instructor reschedules. Your instructor may move a confirmed lesson to another available time before it begins. When this happens the lesson still takes place — only its time changes — and you are notified of the new time automatically. You are never charged for a reschedule, and your lesson hour is unaffected. If the new time does not suit you, you may reschedule or cancel it under Section 6 like any other confirmed lesson.

8.2 If your instructor does not attend. Where your instructor cancels a confirmed lesson, fails to attend, arrives substantially late, or is otherwise unavailable without prior notice, you will not be charged. The lesson hour is restored in full to your balance and may be rebooked at your convenience. This applies regardless of the reason for the cancellation.

8.3 If your instructor becomes unavailable. Where your instructor leaves the platform, becomes unavailable, or is suspended, Eduvek may reassign you to another qualified instructor to maintain continuity of your learning, and will use reasonable efforts to identify a suitable replacement.

9.1 Live tutoring only. If your assigned instructor is not the right fit, you may request a change through Eduvek.

9.2 Instructor changes are limited to a maximum of two (2) changes, involving no more than two (2) distinct instructors, per purchased block of hours. This limit preserves instructional continuity for you and for your instructors.

9.3 This provision applies to live tutoring only. It does not apply to recorded courses, workshops, digital products, or downloadable content.

9.4 Changes beyond this limit are not available as of right and are at Eduvek's discretion, or may be addressed by refund under Section 11.

10.1 Access. Recorded courses, workshops, and digital products are delivered through the Eduvek platform. Unless expressly stated otherwise, purchased course content is accessed by streaming on the platform and is not provided as a downloadable file.

10.2 Duration of access. Unless expressly stated otherwise at the point of purchase, course access is granted on a one-time-purchase basis for the duration that the course remains available on the platform.

10.3 Availability. Eduvek uses reasonable efforts to keep purchased content available, but may remove, replace, or update content. Where content you have purchased is permanently removed, Eduvek will offer reasonable alternative access or a refund.

10.4 Live group sessions. Live group classes, group workshops, and group coaching sessions are treated as course products rather than one-to-one tutoring, and are governed by this Section together with the applicable booking and attendance provisions.

10.5 Personal use only. Course content is licensed to you for your own personal, non-commercial educational use. You may not copy, download, record, screenshot, redistribute, resell, publish, share your account access, or make course content available to any other person.

11.1 After the initial assessment. Following your complimentary initial assessment, if you decide not to proceed, you may request a refund of your remaining unused and unbooked paid hours. Refunds are processed manually by Eduvek.

11.2 Exclusions. Refunds are not available for:

• hours already delivered;
• the fifty percent (50%) forfeited portion of a missed lesson or Late Cancellation under Section 7;
• expired hours or expired lesson credit under Section 4.4;
• course or digital product purchases where access has already been granted, except as provided in Section 10.3.

11.3 Completed lessons. Once a lesson has been substantially delivered, a refund will not ordinarily be granted solely because you are dissatisfied with the pace, teaching style, difficulty, or subjective outcome of the lesson. Eduvek reviews exceptional circumstances case by case, including verified technical failures, instructor misconduct, safety concerns, or a material failure to deliver the service described.

11.4 Processing fees. Where a refund is approved, Eduvek may deduct non-refundable payment-processing fees, currency-conversion fees, or similar third-party transaction costs actually incurred. Such deductions recover actual costs only and are not a penalty or Eduvek revenue. This means a refunded amount may be less than the amount originally charged.

11.5 Abuse of the refund policy. Repeated or excessive refund requests, or patterns of conduct that Eduvek reasonably determines to be an abuse of its refund, credit, or cancellation policies, may result in suspension or permanent termination of your account.

11.6 Eduvek's determination on refund requests is final.

12.1 General. You agree to treat instructors and other users with respect and professionalism, and to conduct yourself appropriately during all lessons and communications.

12.2 Your responsibilities. You agree to:

• attend lessons punctually and prepared;
• participate from an environment reasonably free from excessive noise, distraction, or interruption;
• use respectful and appropriate language;
• participate honestly in assessments and exercises;
• follow your instructor's stated policy regarding the use of AI tools in lessons or assignments;
• keep your account and contact details current.

12.3 Prohibited conduct. You must not:

• harass, threaten, abuse, discriminate against, or behave inappropriately toward any instructor, student, or Eduvek staff;
• engage in sexual misconduct or share sexually explicit material;
• attend lessons while impaired in a manner that prevents the lesson proceeding;
• record, screenshot, or capture any lesson, instructor, or participant without their express consent and Eduvek's authorisation;
• misrepresent your identity, age, or eligibility;
• use the platform for any unlawful purpose.

12.4 Consequences. Where you engage in prohibited conduct, your instructor may end the lesson immediately, and Eduvek may suspend, restrict, or permanently terminate your access to the platform. Where a lesson is ended early due to verified misconduct on your part, no refund or credit is issued for that lesson.

12.5 Bookings and payments through Eduvek. All bookings, scheduling, lessons, communications, and payments relating to services introduced through Eduvek must take place through Eduvek's approved channels.

12.6 Non-circumvention. During your use of Eduvek and for a period of twelve (12) months following your last lesson booked through the platform, you agree not to engage, retain, or pay any instructor introduced to you through Eduvek for educational services outside the platform. Without limiting this, you must not:

• arrange lessons with an Eduvek instructor through personal email, telephone, or messaging applications;
• pay an instructor directly by any method, including bank transfer, e-transfer, cash, or third-party payment services;
• solicit an instructor to teach you outside Eduvek.

This restriction does not apply where you were already a direct client of that instructor before being introduced through Eduvek. Circumventing the platform is a material breach of these Terms and may result in immediate termination of your account without refund of any remaining balance.

13.1 Session records. Eduvek automatically records session attendance data, including participant join times and duration, for every lesson. This data is used to verify lesson delivery, resolve disputes, and calculate instructor payments.

13.2 Quality assurance. To maintain quality and safety standards, Eduvek may observe lessons, make or request recordings, review communications conducted through Eduvek systems, and investigate complaints, with appropriate notice to participants.

13.3 Your consent to recording. Where a lesson is to be recorded, you will be notified in advance. By continuing with a recorded lesson you consent to that recording being made and used for the purposes described in these Terms.

13.4 No unauthorised recording by you. You must not record, screenshot, or otherwise capture a lesson, your instructor, or any participant without their express consent and Eduvek's authorisation.

13.5 Personal information. Eduvek collects, uses, and discloses your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Eduvek's Privacy Policy. By using the platform you consent to that collection and use.

13.6 Retention. Eduvek retains transaction records, lesson records, and acceptance records for as long as reasonably necessary for legal, tax, accounting, audit, and dispute-resolution purposes.

14.1 You may leave reviews and ratings of instructors and courses. Reviews must be honest, respectful, and based on your genuine experience of the service.

14.2 Eduvek may remove or decline to publish any review that is abusive, defamatory, discriminatory, fraudulent, misleading, or unrelated to the educational service provided.

14.3 Ownership. All reviews, ratings, testimonials, comments, and feedback submitted through the Eduvek platform are and remain the property of Eduvek. Eduvek may display, edit for length or formatting, translate, archive, and use such content for quality-assurance and promotional purposes.

14.4 You must not manipulate reviews, submit false reviews, or accept any incentive in exchange for a review.

15.1 All content on the Eduvek platform — including course materials, lesson materials, text, video, graphics, branding, and software — is owned by Eduvek or its instructors and is protected by copyright and other intellectual property laws.

15.2 Your purchase grants you a limited, personal, non-transferable, non-exclusive licence to access and use the content for your own educational purposes. It does not transfer ownership of any content to you.

15.3 You may not reproduce, distribute, publish, resell, sublicense, or create derivative works from any Eduvek or instructor content without express written permission.

16.1 Eduvek provides a marketplace and booking platform. Eduvek is not responsible for educational outcomes, examination results, employment outcomes, certification outcomes, or the performance of any instructor.

16.2 Eduvek does not guarantee uninterrupted access to the platform and is not liable for disruptions resulting from internet outages, third-party service failures, hosting issues, software defects, cybersecurity incidents, maintenance, or events beyond its reasonable control. Eduvek may temporarily suspend access for scheduled maintenance, security updates, or system improvements.

16.3 To the maximum extent permitted by law, Eduvek shall not be liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits or opportunities, arising from your use of the platform.

16.4 To the maximum extent permitted by law, Eduvek's total liability to you in respect of any claim is limited to the amount you paid to Eduvek in the six (6) months preceding the event giving rise to the claim.

16.5 Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

Eduvek shall not be liable for any delay or failure in providing the platform or educational services where such delay or failure results from events beyond its reasonable control, including natural disasters, severe weather, acts of government, war, terrorism, civil unrest, labour disputes, power failures, widespread internet or telecommunications outages, pandemics, cyberattacks, or the failure of third-party service providers. Eduvek will make reasonable efforts to resume services as soon as practicable and, where a lesson is affected, to reschedule or restore the affected lesson hour.

You agree to indemnify and hold harmless Eduvek from any claims, losses, liabilities, damages, costs, or expenses arising from your use of the platform, your conduct, your breach of these Terms, or your violation of any law or the rights of any third party.

19.1 Eduvek may suspend or terminate your access to the platform immediately where you breach these Terms, engage in prohibited conduct, misrepresent your eligibility, abuse the refund or chargeback process, attempt to circumvent the platform, or where required by law.

19.2 Where your account is terminated for misconduct or circumvention, no refund of unused hours or purchased content is owed.

19.3 You may stop using the platform at any time. Unused, unbooked hours may be refundable in accordance with Section 11, provided they remain within the six (6) month validity period set out in Section 4.4. Hours that have already expired under Section 4.4 are not refundable.

20.1 Entire agreement. These Terms, together with Eduvek's Privacy Policy and any policies expressly incorporated by reference, constitute the entire agreement between you and Eduvek concerning your use of the platform, and supersede any prior understanding.

20.2 Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.

20.3 No waiver. Eduvek's failure to enforce any provision of these Terms does not constitute a waiver of that provision or of any other provision.

20.4 Assignment. You may not assign or transfer your rights under these Terms without Eduvek's written consent. Eduvek may assign these Terms in connection with a merger, acquisition, reorganisation, or sale of assets.

20.5 Language. Unless otherwise stated, Eduvek's platform policies, customer support, legal notices, and official communications are provided in English. Where these Terms are translated, the English version governs in the event of any inconsistency.

20.6 Electronic acceptance. You agree that your electronic acceptance of these Terms has the same legal effect as a handwritten signature, and that records of your acceptance maintained by Eduvek are admissible evidence of that agreement.

20.7 Notices. Eduvek may provide notices to you by email to the address on your account or by posting on the platform. You are responsible for keeping your email address current.

21.1 Eduvek may update these Terms from time to time. The version in force at the time of your purchase governs that purchase.

21.2 Where changes are material, Eduvek will notify you and may require your renewed acceptance before you continue to use the platform or make further purchases.

22.1 These Terms are governed by the laws of the Province of Ontario and the laws of Canada applicable therein.

22.2 Any disputes shall be resolved in Ontario, Canada.

23.1 By accepting these Terms electronically at the time of purchase, you confirm that you have read them, understand them, and agree to be legally bound by them.

23.2 You further confirm that the following details are true, accurate, and complete, and you undertake to notify Eduvek promptly of any change:

• Full Legal Name
• Email Address
• Telephone Number
• Country of Residence
• I confirm that I am at least eighteen (18) years of age.
• Signature (type your full name)

23.3 Purpose of these details. Your name identifies you as a party to these Terms. Your email address is used for lesson notifications, booking confirmations, receipts, and platform communications. Your telephone number is used to contact you where a lesson or booking issue cannot be resolved by email, and for account security and verification purposes. Your country of residence is used to confirm eligibility under Section 3 and to meet Eduvek's legal and payment-compliance obligations. These details are handled in accordance with Section 13 and Eduvek's Privacy Policy.

23.4 Record of acceptance. Eduvek records the date and time of your acceptance and the version of these Terms accepted. These details are provided by you at the time of acceptance and form part of these Terms.